From Monday to Wednesday this week, one of the Cotswold Green buses has been turned into a classroom for nine employees to study towards an NVQ. This is all to do with the Government insisting that all bus drivers (as well as taxi, lorry and coach drivers) have to now hold a CPC (Certificate of Professional Competence).
The first day got off to a bad start, as the training company had made a mistake and did not turn up at the depot! After a few cups of coffee and several phone calls, the training was abandoned, so we went home early, with instructions to be back at 9 in the morning.
We reconvened the next morning, and straight away found the next stumbling block: the internet was not working, so some of the essential testing material could not be downloaded. Luckily I had my mobile internet dongle in my car, so we managed to get online, and I earned myself the promise of a cake!
Then came the paperwork ! Form after form after form to fill in, sign, initial, read, and file into the portfolio, and this was just the induction for the NVQ. For the rest of the afternoon, and the following day we talked about customer service and diversity, and took it in turns to take an online exam, which was one of the modules towards the CPC.
All of us passed our exams, so Rob was pleased with the progress made. I have another appointment to see the NVQ assessor on Monday, when I have to take along my homework- a copy of my CV, and a learner statement about when I have provided good customer service.
This evening I have been left in charge of the children, as Liz has gone on a girls night out to watch the new Harry Pottter film, so I have taken the opportunity to work on some more fare charts for the new Cotswold Green website which will be launched in August.
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